Prompt
An AI assistant feature drives more sessions and longer sessions, but revenue per active team is flat. How do you decide whether the feature is working?
Answer shape
- Separate novelty usage from repeated task completion.
- Measure value by saved time, completed workflow, retained teams, paid conversion, or expansion.
- Track quality and trust: accepted answer, correction rate, retry rate, escalation, and user feedback.
- Keep cost visible: model spend, latency, support load, and margin by account size.
Practice AI cases with structure.
The Product Analytics packet includes AI product prompts and scorecards for recommendation-quality answers.